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Some section groups are not appearing in the organisation structure

If some section groups are not appearing in the organisation structure, this could be due to several reasons.

Aurelian Bodea avatar
Written by Aurelian Bodea
Updated this week

This can be:

  • A permission issue.

  • A caching issue.

If some section groups do not appear in the organisation structure the first step is to check that the permission to view the section groups is all assigned to the user, employee, role, or post that requires access.

If permissions are assigned

If permissions are assigned, follow the below steps:

  1. In the Edit Permission screen, deselect one of the Section Group permissions.

  2. Click Save.

  3. Re-enter the edit permission screen and assign the View Permission

  4. From within the Batch Updates menu option, Clear all user security cache.

  5. Within Batch Updates, click Reload All Cache.

  6. Return to the organisation structure and the section groups should now be visible.

If permissions are not assigned

  1. In the Edit Permissions screen, select all section group view

    permissions to the user, employee, role or post.

  2. Select Batch Updates menu option, Clear all user security cache.

  3. Click Reload All Cache.

  4. Return to the organisation structure and the section groups should now be visible.

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