This can be a permission or a caching issue. If some section groups do not appear in the organisation structure the first step is to check that the permission to view the section groups is all assigned to the user, employee, role, or post that requires access.
If permissions are assigned
If permissions are assigned, follow the below steps:
In the
Edit Permission screen, deselect one of the Section Group permissions.
Click Save.
Re-enter the edit permission screen and assign the View Permission.
From within the Batch Updates menu option, Clear all user security cache.
Within Batch Updates, click Reload All Cache.
Return to the organisation structure and the Section Groups should now be visible.
🤓Tip: No strikethrough for permissions means enabled, strikethrough means disabled.
If permissions are not assigned
If permissions are not assigned, follow the below steps:
In the Edit Permissions screen, select all section group view
permissions to the user, employee, role or post.
From within the Batch Updates menu option, Clear all user security cache.
Within Batch Updates, click Reload All Cache.
Return to the organisation structure and the Section Groups should now be visible.
🤓Tip: No strikethrough for permissions means enabled, strikethrough means disabled.