If an employee is not visible in the My Team page, it is likely because the employee is inactive following being added to the system.
What it means
This is a safety step, so profiles arenât visible or usable until youâve finished setting them up properly.
That means:
Their account exists in the system, but itâs not active yet.
Inactive employees are hidden from the My Team page by default.
You only see them if you change the filter to include Inactive statuses.
This is intentional as it gives you time to:
Finish setting up their profile.
Add employment details.
Complete any required checks or information.
Once everything is ready, you can switch their status to Active, which enables normal access and makes them fully part of your team in the system
View a newly added employee
You can view a newly added employee on your My Team page by following the steps below:
Go to the My Team page then click Show Advanced Filters button.
The filter panel will appear on the left side.
Find and select the Status section.
Select the Inactive checkbox.
Click Filter.
Once the inactive status is included, the newly added employee will appear in the list because new employees are created as inactive by default.