The fastest way to get support is by using our Access Digital Assistant, alternatively you can also raise a case through the customer success portal.
Raise a case through the Digital Assistant
The fastest way to get support is by using our Access Digital Assistant, just open the bot and describe what you need. If human-assisted support is required, the bot will automatically raise a case for you.
For users with live chat enabled, a support agent will follow up directly.
📌Note: This service is available to named contacts only. If you're not a named contact, you'll need to reach out internally to someone who can assist you.
You can check a guide to learn more on how to use the Digital Assistant.
Register for the customer success portal
The Access Customer Success Portal has been designed to help you get the most from your software investment. This guide helps you understand how our support service works and provides steps for raising a new support case with our team.
Go to our Customer Success Portal.
Click Register for an account.
Fill in the Registration form.
Click Submit Application.
Once complete, you'll receive an email stating that your account is ready to use.
Raise a case through the customer success portal
If you already registered through the portal and need to raise a case, follow these steps:
📌Note: In the Customer Success Portal, depending on your Customer Success Plan, you can assign yourself or your colleagues as a named support contact. Named contacts can raise support cases in the portal and can edit existing cases depending on their level of access.
Go to Customer Success Portal.
Click I'm a Customer.
Log in with username and password.
Click Create a case.
Choose the product that you need.
Describe the issue that you are having.
Include steps to replicate the issue.
You can upload attachments to support your case.
📌 Note: Your case will be raised to the support team and a confirmation message with your case number will be displayed on the next screen.