To enhance your support options and provide a more seamless and convenient experience, we've designed the Access Digital Assistant.
Our dedicated support team is still on hand to deal with more complex or technical queries.
Achieve more from Access People Hospitality
Instant assistance: Looking to perform common tasks in your software? We've designed your Access Digital Assistant to ensure you can get instant answers to our most frequently asked questions.
Convenient access: Access knowledge base articles directly from your software, saving you time when looking for the answers you need.
24/7 availability: Your Access Digital Assistant is available around the clock, helping you to get answers day or night.
Online cases: If you need more help, and have access to raise support cases, you can now convert your Access Digital Assistant conversation into cases, so you can raise a case with the team without leaving Access People Hospitality.
Use the Access Digital Assistant
Classic or Essential entitlement
If you have a Classic or Essential entitlement, follow the below steps:
In Access People Hospitality, click the Access Digital Assistant
icon.
Select the category you'd like help with, then select the specific query.
Review the answer and suggested guides.
Confirm whether the answer has resolved your query.
If your query is answered, click the thumbs up
icon.
If this hasn't resolved your query, click Customer Success Portal and you'll be directed to the knowledgebase so you can explore all our content.
Standard or Premier Entitlement
If you have a Standard or Premier entitlement, follow the below steps:
In Access People Hospitality, click the Access Digital Assistant
icon.
Type the question that you would like to ask.
The Digital Assistant will take some seconds to search through knowledgebase and provide you the relevant answer.
Confirm whether the answer has resolved your query.
If your query is answered, click the thumbs up
icon.
If this hasn't resolved your query, click Get more help.
Choose Yes or No if you require a case to be raised.
If you choose No, you will be asked if you want to ask another question.
If you choose Yes, you'll receive an email with the case reference number and someone from our support team will be in touch.
📌Note: Your feedback is invaluable to us. As part of our continuous effort to enhance your experience, we kindly request that, at the end of your experience with the Access Digital Assistant, you select the relevant feedback option.