If you are trying to add a new starter on to the system, however, the system shows that their profile has already been created, the system will not let you add a duplication.
If you can't find the employee in your team, it is highly likely that their profile is incomplete and has no employment.
Permissions on our system are linked to sections and subsections, however, if an employee has no employment, they are not linked to any sections, so no permission links to them.
You, as a system administrator will need to find the employee using organisation search and add an employment to complete this profile. To do this, follow the below steps:
Find the employee using the organisation search then click on his Profile.
Click on Add Employment next to their name.
Complete the Employment wizard by entering the details.
Click Create this employment.
📌Note: This profile will now be linked to the section and subsection that the employment is in. It means, that specific section and subsection permissions will apply.
Employee is inactive
Employee can also be inactive on the system.
You can find the inactive accounts by following the below steps:
Click into the Admin tab then click Employments.
Click Show advanced filters then scroll down to the Status section.
Expand Status section then select Not Active box.
Make sure you deselect the rest of the filters.
Click Filters.
📌Note: You will then be able to search for the employees who are inactive on the system.