This will likely be due to the global setting on your system titled Absence Interface - Export Unauthorised Sicknesses, being set to false. This will mean that only closed sicknesses will export within the absence export.
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To change this setting from false to true, so that open sicknesses also export, please follow these steps:
Navigate to Settings.
Expand the System Settings drop down.
Click the Global menu option.
Search for Absence interface - export unauthorised sicknesses in the name field and click into this.
Within the pop-up window, you should see a field titled Boolean, change this from False to True.
Click Save.
πNote: Going forward from the change, any open sicknesses will export when the Absence Export is run.
