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Payroll claim going straight to 3rd level approver

If your payroll claim is going straight to 3rd level approver that means you need to check the approval settings and amend them accordingly.

Written by Relu

This usually happens when the Payroll Claims approval settings on the employee’s post aren’t configured correctly.

If the approvers for Payroll Claims aren’t set properly, the system can skip earlier levels and send the claim straight to the 3rd‑level approver.

If your payroll claim is going straight to 3rd level approver, please follow he below steps:

  1. Find the employee's profile by using the organisation search then click into it.

  2. Click Employment then click Positions.

  3. Click Post Details then click Approvals.

  4. Select Payroll claims and make sure that all the approvers are set to Select approver or Use approval group.

    • If any level is missing or incorrectly configured, correcting those settings should fix the workflow.

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