đNote: The rota will also need to be an active rota or a ready rota. Once the rota has come out of the forecast stage, amendments can be made to the rota's actual times.
đ Permission required: You need the Rota - Edit Actual Hours permission assigned to your post or role. If you cannot see or edit actual times, ask your system administrator to check your permissions and run a batch update.
You can change actual hours on the rota by following the below steps:
Go to My team and then click Rotas.
Click on the required rota and then select the day required.
Change the actual times on the rota.
Troubleshooting
If you run into issues when trying to change actual hours, check the scenarios below.
Actual times are greyed out or cannot be edited
This usually means either the rota is still in the Forecast stage, or you don't have the correct permission. Check that the rota is active or ready (out of Forecast), then verify your permissions with your administrator. If the rota needs to be moved back to an editable state, see Manage rotas for how to re-open it.
Changes are not saving
Make sure you click Save after editing each day. If changes appear to save but revert on refresh, try clearing your browser cache or using a different browser. If the issue persists, raise a support case.
The rota day is already completed
Once a rota day has been marked as complete, actual hours are locked. You will need to re-open the rota day before making changes. See the Re-open a rota section in Manage rotas for steps.
The employee is not showing on the rota
If an employee is missing from the rota day, they may have been excluded when the rota was created, or their record may need refreshing. Try refreshing their rota information. If they still don't appear, contact your system administrator.