The clock (T&A) portal only shows forecast shifts which means shifts that have been added into the rota within the forecast stage. If there are no forecast shifts, the actual shifts do not show on the rota.
If the rota has been submitted, showing as an active stage and the shift hours do not appear, you need to enter them in the forecast column in the day view. Entering them populates a message.
This automatically deletes your current actual times and replaces them with the updated forecast times, if you follow the below steps:
Click My Team then click Team Rotas, it can be named different depending on the system configuration.
Click into the relevant rota then click into the day view.
Enter times in the Forecast column.
📌Note: The times appear on the clock on the page for the employees to see their shift, as well as their self-service rota.