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Change an employee's username

You can change an employee's username so you can fix or customise login details.

Written by Relu

There are several reasons why you would change an employee's username. Most common reasons are the following:

  • The default one isn’t suitable


    Usernames are created automatically as FirstName.LastName, but you can change it to something more appropriate for your organisation.

  • There’s a duplicate username


    Every username must be unique. If two employees have the same name, you’ll need to adjust one, for example adding a number.

  • You want a more consistent format


    Some teams standardise usernames e.g. initials or a specific naming style to make them easier to manage.

📌Note: Changing the username only affects login it doesn’t change the employee’s actual name on their profile.

To change an employee's username, follow the below steps:

  1. Find the employee using the organisation search then click Person.

  2. Click Profile then click Edit.

  3. In the Account section change the Username field.

  4. Click Save.

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