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Error message when viewing a payslip in the PDF viewer

If you get an error message when opening a payslip, you'll need to contact us.

Aurelian Bodea avatar
Written by Aurelian Bodea
Updated this week

If you see an error message which says could not find file, followed by a file path when viewing a payslip document in the PDF viewer of the Access People HR system, contact us and provide the following:

  • Some details on the employee experiencing this issue

  • A screenshot of the error, if possible, as this error means that there is likely there is an issue with the payslip file being used by your system.

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