Error messages
Articles to help you understand, resolve, or escalate common error messages.
Failed to Load error message when opening an employee's absence screenIf you get failed to load error message when opening an employee's absence screen, you'll need to contact us.
Unable to log into the systemIf the login button is not working, you need to check for errors.
There are multiple accounts associated with an email address when logging into Access EvoIf you get an error when you try to log into Access Evo saying that there is more than one Access People account, you can easily resolve it.
Failed to load error when accessing the approval area of a postIf you get a failed to load error when accessing the approval area of a post, you'll need to contact us.
Sickness or leave already scheduled for this date rangeIf you get an error message saying sickness or leave already booked in this date range, you can resolve this.
Absence export appears stuck and hasn't completedIf the Absence export appears stuck and hasn't completed, you'll need to contact us.
Day view on the rota showing failed to loadIf a day view on the rota is showing failed to load, this could be due to several reasons.
Resource cannot be found error when opening a document within the document libraryIf you get the error saying that the resource cannot be found (HTTP 404) when opening a document, you can easily resolve this.
Can't complete new employeeIf you can't complete the new employee as you get a failed to load error, you can easily resolve this
Error duplicate key value when updating NI numbers via data managerIf you get an error message when updating national insurance numbers, you need to check your settings.
Unable to process P45 fileIf you can't process a P45 file due to an error saying the employee hasn't left all their jobs, check all employments.
Error message when viewing a payslip in the PDF viewerIf you get an error message when opening a payslip, you'll need to contact us.
Candidate postcode is invalidIf a candidate is trying to apply to a position but their postcode is invalid, you need to check several things.
Error thrown by server in the rota screenIf you get an error when trying to create a new rota or copy rota from previous week, you'll need to contact us.
Failed to post - check console error messageIf you get failed to post - check console error, you need to check your settings.
Employees get an error when clicking PDF in payslipsIf you get an error when clicking on PDF in payslips, you can resolve this with the correct settings.
Bank account name character limitThere is a character limit for the bank account name field.
Unable to duplicate a reportIf you are unable to save changes to a report due to an error 500, you have to check the report type.
System out of memory exception when running a reportIf you're getting System.OutOfMemoryException error when running a report, you'll need to check the data volume retrieved.
Failed to load message within a postIf you get a failed to load message within a post, you'll need to contact us.
Error message when running reportIf you get an error message titled Could not find stored procedure when running a report, you'll need to contact us.
ATS onboarding absence period scheme must be configured errorIf you're using the ATS onboarding process from a recruitment system and you get an error, check the post configuration.
Aw snap error when importing pay listIf you get a snap error when importing pay list, you'll need to check the list imports.
Report returns an un-representable datetime error messageI get an error when running reports: The added or subtracted value results in an unrepresentable DateTime.
Cannot edit a person profile as this generates an errorIf you cannot edit a person profile as this generates an error, you need to contact us.
Error Exception of type system out of memory exceptionIf you're getting the error Exception of type System.OutOfMemoryException check the report data.
Applicant asked to enter date of birth, but no field displayed for thisIf you see the error Date of Birth is required, you'll need to contact us.
Acknowledging documents throws an errorIf you are running into an error when you click view on a document within self-service, you need to check the system's settings.
Failed to load, object error when trying to access an employee's pay screenIf you're getting a Failed to load, object error when trying to access an employee's pay screen, you need to check the salary screen
ErrorStatus=error, ErrorThrown= Internal Server ErrorIf you get the error, ErrorThrown= Internal Server Error when you try to submit the expenses, you need to check the system settings.
Error when uploading the dataIf you get an error message when trying to upload salary changes, you can easily fix this.
System down for upgradesIf the system is showing an upgrade error message, you will need to contact us.
System running slowly or not at allIf your system is running slowly you need to check several settings.
Post code is not valid error messageIf you are unable to add a valid postcode, you'll need to contact us.
Brand is required errorIf there is no brand field, you can amend it in a few easy steps.
Brand ID is missing when trying to add a userIf brand ID is missing when trying to add a user, you can resolve this in a few easy steps.
Working days greater than contracted days in periodYou can check why the working days are greater than contracted days in period.
Unable to add two salaries on the same dayIf you're getting an error message when you are going through the transfer wizard, you need to check the details entered.
Can't calculate hourly rateIf the system is saying it cannot calculate the hourly rate, you can resolve this in a few easy steps.
Can't submit mileage claim as vehicle under 3 years old doesn't need an MOTIf you're unable to submit a mileage claim as vehicle under 3 years old doesn't need an MOT, you can easily resolve this.
Employee has a red cross on payroll in the the traffic lightsIf your employee shows a red cross for payroll with the message date of birth did not enter you can easily resolve this.
Employee getting a message when entering an expense itemIf an employee reports a warning message when adding an expense item, it’s due to system configuration.
Cannot login because it says account lockedYou can unlock an account, in a few easy steps.
Error when viewing a payslip documentYou can have an error if no brand ID is set for the employee in the database.
Cannot update salary due to no position at start dateIf you're trying to update a salary but you get an error message that says no position at start date, you'll need to check their details.
Employee's pay is suspended despite date of birth being enteredAn employee's date of birth has been entered but his pay is still suspended as date of birth has not been entered.
Email address is not validIf you get an error message that says Email address is not valid, you need to check the email format.
Failed to update payscalesYou can resolve the error Failed to update payscales when updating payscales on a negotiating body, in a few easy steps.
Traffic light system is red and saying birth certificate requiredIf the traffic light system is red and saying birth certificate required, you can resolve this in a few easy steps.
Username already in useif you're unable to set up a new user or employee due to the username already being registered, you'll need to use a different username.
Unable to calculate the hourly rate when creating a new pay recordIf you are adding a new pay record for an employee, get an error that says cannot calculate hourly rate, you need to check his pay settings.
Can't add employment to a new employee as approvers are not setIf you can't add employment to a new employee, you can resolve this in a few easy steps.
’ is shown rather than an apostropheIf an apostrophe is not showing correctly, you'll need to contact us.
Character count limit on the code field when adding a new payrollThere is a character count limit on the code field when adding a new payroll.