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Employee's pay is suspended despite date of birth being entered

An employee's date of birth has been entered but his pay is still suspended as date of birth has not been entered.

Aurelian Bodea avatar
Written by Aurelian Bodea
Updated this week

If an employee's date of birth has been entered and the payroll traffic light system is still displaying as red for date of birth has not been entered, you should firstly open the diagnostics page within the admin section of the employee's profile and refresh the diagnostics page.

If the traffic light system does not update, this will require a database change to be handled by us, so you need to contact us.

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