📌Note: Shift data gets sent to PayWise+ on day completion. You need to complete rota days and then the rota weeks, if not this will affect employee's balance.
If your employees show a zero balance for withdrawal on PayWise+, it's necessary to verify whether the employee is paid hourly and if the payment is configured for hours or shifts worked in arrears according to the rota.
To do this, follow the below steps:
Find the required employee using the organisation search then click Payroll.
Click Pay then click Pay History.
Select the most recent pay line and change to Paid for hours or shifts worked in arrears on Rota.
If it doesn't match, click Edit and adjust as necessary.
If it's correct, you must still click Save.
📌Note: You need to ensure the 'Early Pay' checkbox is selected and click 'Send employee to Early Pay'.
To check this, you need to navigate to the organisation structure and select the required section then click Edit Section to open the section details pop-up. Use the 'Edit' button in the top-right corner of the details tab.