📌Note: Shift data gets sent to PayWise+ on day completion. You need to complete rota days and then the rota weeks, if not this will affect employee's balance.
If your employees show a zero balance for withdrawal on PayWise+, it's necessary to verify whether the employee is paid hourly and if the payment is configured for hours or shifts worked in arrears according to the rota.
Check how employee is paid
To check whether the employee is paid hourly and if the payment is configured for hours or shifts worked in arrears according to the rota, follow the steps below:
Find the required employee using the organisation search
then click Payroll.Click Pay then click Pay History.
Select the most recent pay line and change to Paid for hours or shifts worked in arrears on Rota.
If it doesn't match, click Edit and adjust as necessary.
If it's correct, you must still click Save.
Ensure Early Pay checkbox is selected
To ensure Early Pay checkbox is selected follow the steps below:
Navigate to the organisation structure and select the required section.
Click Edit Section to open the section details pop-up.
Select Edit button in the top-right corner of the details tab.