You may experience some emails not being received by the recipient or being returned as undeliverable or bounced back with an alert. This can be dependent on the email client used such as Gmail and the provider such as Google having specific requirements. If the email from address global setting on your system is listed below:
donotreply@selima.co.uk
donotreply@accessacloud.com
If you have a custom email from address global setting configured on your system, we recommend this is changed to be [email protected]. To make the change, please follow the below steps:
From the left-hand menu, locate the Settings tab.
Within Settings, expand System Settings.
Click the Global tab then search for Email From Address.
Click into the setting and change the String value to be [email protected].
Click Save.
📌Note: If you would like to keep a custom email from address such as one where the domain is your company emails so that your employee's understand where the email from the system has come from, you will need to ensure that your IT team have updated the SPF record for your domain to include the below line: include:spf2.accessacloud.com
If some employees are still having issues with not receiving emails from the Access People Hospitality system, contact us and include:
The email address of the user not receiving the email.
When the email was sent or what information you are expecting the email to contain.