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Onboarding a returning an employee through ATS is creating a new profile

If when you onboard a returning employee through ATS and is creating a new profile, you need to check their set up.

Written by Relu

When onboarding through ATS, our system checks if a person already exists by matching the NI number.

  • If the NI number matches an existing record, it links to that employee.

  • If the NI number is different or missing, the system assumes it’s a new person and creates a new profile.

So, for a returning employee, the key thing to check is:

📌Note: If you’re rehiring someone who already has a profile, another option is to open their existing record and use Re‑Employ to add a new employment to the same profile instead of creating a duplicate.

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