⚠️Important: If your organisation does not use Access Envoy Payroll or our Managed Payroll service you will need to speak to your payroll provider about your P60 process.
Find the current P60 file
To locate your P60s and payslips follow the steps below:
From the Self-Service menu click Payslips.
Select the required P60 or payslip.
Click the Document tab.
📌Note: If your employee or ex-employee can't access Self Service to obtain their P60, check their user details and deactivation period.
Name format for uploading P60s
When your payroll team uploads a P60 file to the system, this file name must start with P60.
⚠️Important: If the title doesn't start with P60, the upload will error.
File title format example:
Incorrect name: 2023 P60.txt.
The software processes this as a payslip file and generates an error.Correct name: P60 2023.txt.
The software recognises this as a P60 file and processes it accordingly.
Missing P60s
If you can't locate a P60, this may be because your payroll team hasn't uploaded the file yet, or the file was missing a P60 for an employee.
If your payroll team hasn't uploaded the file yet, please reach out to them to request that they load it into the HR system.
If they have uploaded the file, ask your payroll team to review the file to ensure the P60 is in the file, then ask them to process the file again
📌Note: If the P60 is in the file but isn't pulling through in the upload, contact us and include the name of the employee who's missing the P60.
P60 errors
Review any errors showing on the payslip admin screen file administration audit log tab.
If there's an error when you're processing the payslip file, the problem is with how you've named the file. You need to rename the .txt file to start with P60, then reprocess the file.