You can restore a terminated employee onto a rota to fix an incorrect termination and allow the employee to be scheduled on the rota again.
Use cases
For example:
The employee was terminated incorrectly in the system.
They have been reâemployed after the termination was recorded.
You want them to appear on the rota again until their new termination date.
When you refresh the rota for that employee, the system reloads them onto the rota so they can be scheduled for shifts again. The employee will remain visible on the rota until the new termination date you set.
Restore a terminated employee onto a rota
If you have terminated an employee incorrectly and then reemployed them the below will get them showing on the rota again, follow the below steps:
Search for the employee and select the employee by going onto their profile.
Choose Admin and then click Refresh Rota.
Select Yes in the pop-up.
đNote: This will then have the employee you have selected reloaded on their rotas until the new termination date you have set.
After restoring the employee
If payroll has already processed the termination
If the employee's termination has already been picked up in a payroll run, restoring them onto the rota does not automatically reverse the payroll entries. You will need to take the following steps:
Check whether the termination date fell within a payroll period that has already been processed. If it did, contact your payroll administrator before making any further changes.
Any final pay calculations â such as outstanding holiday pay or notice pay â that were generated at the point of termination will need to be reviewed and manually corrected in payroll.
If the employee's pay record has been closed or archived, you may need to raise a support case to have it reopened. Refer to the article on support case guidance for how to do this.
đ Note: Refreshing the rota does not undo payroll entries. Payroll corrections must be handled separately and may require backend support if the pay period is already locked.
If the employee still appears as a leaver on calendars
After restoring the employee and refreshing the rota, their leaver status should clear automatically. If they still show as a leaver on team calendars or absence views, try the following:
Navigate to the employee's profile and confirm the termination date has been updated or removed correctly.
Go to Admin and click Refresh Rota again to force the calendar to reload the employee's record.
Ask the affected manager to log out and back in to clear any cached calendar data on their session.
If the employee still appears as a leaver after completing the above steps, this may indicate a backend sync issue that cannot be resolved through the UI. Raise a support case and include the employee's name, the original termination date, and the date the rota was refreshed.